Refund policy

REFUND POLICY

Ethnicmoodz By Gunjan

CLEARANCE & SALE PRODUCTS

Products purchased during clearance sales are NON-REFUNDABLE, NON-EXCHANGEABLE, and NO RETURNS are available.

RETURN WINDOW

Customers have 7 business days from the date of delivery to initiate a return or exchange request. No returns will be accepted after this period.

CUSTOMIZED PRODUCTS

For customized ethnic wear orders:

• Please share detailed measurements with us at the time of ordering

• Refer to our size guide and guidelines on how to take proper measurements

• Customized products CANNOT be exchanged, returned, or refunded

• Refund is offered only if we send a damaged or defective customized product; in such cases, the refund amount will be credited to your account for future purchases

RETURN & EXCHANGE POLICY

Conditions for Returns:

• The item must be in its original condition—unworn, unused, and in original packaging

• There should be no perfume smell or signs of wear

• You must retain your receipt or proof of purchase

• No returns are accepted if you simply don't like the product after purchase or receipt

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, or incorrect product:

• Contact us immediately at ethnicmoodz@gmail.com with photographic evidence

• Provide a detailed opening video showing the product from first to last, clearly displaying the damage

• We will arrange for return or exchange within 7 business days

• Return shipping will be arranged by Ethnicmoodz By Gunjan at no cost to you

• Once the product is received, our quality team will conduct a thorough inspection

SHIPPING & RETURN CHARGES

• For standard returns (non-defective items), customers are responsible for return shipping costs

• For damaged, defective, or incorrectly shipped products, Ethnicmoodz By Gunjan will bear all return shipping costs

• Original shipping charges are non-refundable

INTERNATIONAL ORDERS

We do ship internationally; however, returns and refunds are NOT available for international orders. Please review your purchase carefully before placing your order.